9. ALLOCATE FUNDING FOR THE ENTERPRISE RESOURCE PLANNING (ERP) SYSTEM REPLACEMENT PROJECT The City's 2018-2023 Strategic Plan outlined several strategies that were directly related to an enterprise resource planning (ERP) system replacement plan. They included plans to evaluate and acquire new utility billing (US) software as well as to improve and update technology for better efficiency and customer services. Staff and the City's ERP consultants, SDI Presence LLC (SDI), completed an ERP system needs assessment study. The study identified many shortcomings in the current ERP system, including its UB module. It also summarized specific functional requirements that the City needs to streamline its operations to become more efficient. The next step is to conduct a formal procurement process to secure a suitable ERP solution. - City of Tustin, CA

Meeting: Regular Meeting of the City Council/Closed Session-5:30 pm/Regular Meeting-7:00 pm

Meeting Time: October 17, 2023 at 5:30pm PDT

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Agenda Item

9. ALLOCATE FUNDING FOR THE ENTERPRISE RESOURCE PLANNING (ERP) SYSTEM REPLACEMENT PROJECT The City's 2018-2023 Strategic Plan outlined several strategies that were directly related to an enterprise resource planning (ERP) system replacement plan. They included plans to evaluate and acquire new utility billing (US) software as well as to improve and update technology for better efficiency and customer services. Staff and the City's ERP consultants, SDI Presence LLC (SDI), completed an ERP system needs assessment study. The study identified many shortcomings in the current ERP system, including its UB module. It also summarized specific functional requirements that the City needs to streamline its operations to become more efficient. The next step is to conduct a formal procurement process to secure a suitable ERP solution.